At z-kids.com, we want you to be completely satisfied with your purchase. If you are not happy with your product, we are here to help. Please review our refund and returns policy below for detailed information.
Returns
Eligibility for Returns
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
Email our customer service team at zkidscouture@gmail.com with your order number and reason for return.
Prepare Your Package
Pack the item securely in its original packaging, including all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
Ship Your Return
We will provide you with a return shipping label. Please affix the label to the package and drop it off at the nearest shipping location.
Refunds
Processing Your Refund
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds
In certain situations, only partial refunds are granted:
Items with obvious signs of use.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at zkidscouture@gmail.com , operations@z-kids.com with details of the defect or damage.
Shipping Costs
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Original Shipping Costs
If you receive a refund, the cost of original shipping (if any) will be deducted from your refund.
Contact Us
If you have any questions about our refund and returns policy, please contact us:
